Terms & Policies

Terms of Service

These terms apply to your use of Stitch By Image ("Stitch", "the service"), operated by Image Services, India. By creating an account or using the service, you agree to these terms.

1. What Stitch is
Stitch is software that helps boutiques, tailor shops and designer studios keep track of customers, measurements, designs, orders and payments, and send order updates over WhatsApp. Stitch does not stitch garments and does not guarantee any boutique's work. Anything agreed between a boutique and its customer — price, delivery date, fitting — is strictly between them.

2. Who may use it
You must be 18 or older. Accounts are for boutique owners and the staff they authorise. Keep your login safe — create a separate login for each staff member from Settings → Staff, and never share one login. You are responsible for everything done under your logins.

3. Plans and billing
- Free plan: free for 3 months from signup. After that, a paid plan is needed to continue.
- Paid plans are billed per the plan you choose. Prices are shown before you pay and include all applicable taxes.
- We may change plan prices or features with 30 days' notice. If you disagree, you may cancel before the change takes effect.
- Downgrading or cancelling stops future billing; the current paid period runs to its end.

4. Your data, your customers' data
- A boutique's business data (orders, designs, payments) belongs to the boutique.
- A customer's measurements and contact details belong to the customer. A boutique may view them only while the customer allows it, and the customer may withdraw that permission at any time.
- You may not export, sell or share customer data with anyone outside your boutique, and you may not use the service to collect data you have no business relationship with.
- You can ask for a copy of your data or close your account at any time from Settings, or by contacting us. Closing your account stops future access; we keep financial records as required by law.

5. Fair use
Do not attempt to break, overload or misuse the service; do not access another boutique's account; do not upload unlawful, offensive or infringing content; do not resell the service without our written permission. Accounts that do any of this may be suspended or closed without notice.

6. Availability and liability
We work hard to keep Stitch running, but we do not promise uninterrupted service — maintenance and outages can happen. To the extent the law allows, our total liability is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect losses such as lost business or lost profits.

7. Changes to these terms
We may update these terms from time to time. Material changes will be announced in the app at least 15 days before they take effect. Continuing to use Stitch after the changes means you accept them.

8. Governing law
These terms are governed by the laws of India. Disputes will be subject to the courts of Patiala, Punjab.

Privacy Policy

Stitch By Image ("Stitch") is operated by Image Services, India. This policy explains what data we collect, why, and what we never do with it.

1. Data we collect
- Account data: your name, boutique name, phone number, email and city — whatever you enter at signup or in Settings.
- Business data: customers, measurements, designs, orders, payments and messages you create in the app.
- Device data: when you choose "Trust this device", we store a secure random token (only its hash on our servers) so you stay signed in. You can remove devices any time from Settings → Signed-in devices.
- Usage data: basic technical logs (pages opened, errors) that help us keep the service reliable. No advertising trackers.

2. What we never do
- We never sell your data or your customers' data.
- We never read your customers' measurements or messages for advertising or any commercial purpose.
- Try-on photos are processed inside the customer's own phone — the photo is never uploaded to our servers.
- WhatsApp messages are opened as drafts on your phone for you to review and send. We do not send WhatsApp messages on your behalf.

3. Why we use your data
Only to run the service: your account, your boutique's daily work, billing, security, and support when you ask for it. Nothing else.

4. Who can see the data
- You and your staff (as per the access you set in Settings → Staff).
- Your customers can see their own measurements and order updates.
- Our hosting provider stores the data on servers; they cannot use it.
- We disclose data only if required by Indian law.

5. Your rights
You may ask for a copy of your data, corrections, or deletion of your account at any time (Settings, or contact us below). Customers may ask their boutique — or us — to remove their measurements. Financial records are retained as required by law even after deletion.

6. Security
Passwords are stored as one-way hashes (bcrypt). Logins are protected against guessing. That said, no system is perfectly secure — choose a strong password and don't share logins.

7. Changes
If this policy changes materially, we will announce it in the app at least 15 days in advance.

Refund & Cancellation

1. Free plan
The free plan is free for 3 months from the day you sign up. No card is needed and nothing is charged.

2. Paid plans
- You may cancel any time from Settings → Plan. Cancellation stops the next billing — the plan you already paid for runs until its end date, and no further amount is charged.
- 7-day refund: if you cancel within 7 days of a payment and have barely used the paid features, write to us — we will refund that payment in full. Tell us your boutique name and the payment date.
- After 7 days, payments are non-refundable, except where the service was unavailable to you for a significant period due to our fault — in that case we will extend your plan or refund fairly.

3. How refunds are paid
Approved refunds go back to the original payment method (UPI/bank) within 7–10 working days.

4. How to ask
Email servpga@gmail.com or WhatsApp +91 75270 60087 with your boutique name and payment details. We reply within 2 working days.

Contact

Stitch By Image — boutique software, operated by Image Services, India.

- Email: servpga@gmail.com
- WhatsApp: +91 75270 60087
- Address: Chotibaraderi Market, Patiala 147001, Punjab, India

Grievance officer: Roohit — servpga@gmail.com. We acknowledge complaints within 48 hours and resolve them within 15 days.

For billing questions, include your boutique name and payment date so we can find you quickly.